The Management of ZEMSANIA GLOBAL GROUP defines its Quality and Environmental Management Policy with the purpose of applying continous improvement to all processes that make up the business activities carried out by each of the companies within the Group.
The services offered —related to new technologies— are developed through all the procedures defined in its Integrated Management System, based on ISO 9001:2015 and ISO 14001:2015 standards.Through these, ZEMSANIA prioritizes achieving the highest possible customer satisfaction in every service provided while maintaining a firm commitment to minimizing adverse environmental impacts..
To fulfill this Policy, ZEMSANIA GLOBAL GROUP establishes and assumes the following guidelines:
- Provide state-of-the-art technological services and solutions to support our clients in their digital transformation processes..
- Strongly promote the 4.0 culture within companiesby developing IT solutions, sourcing the best digital talent, and offering specialized in-company training in the main technological fields of the market.
- Ensure compliance with applicable laws and regulations relevant to our activities, as well as any other requirements that may be voluntarily or contractually agreed upon with our clients.
- Monitor the services provided to meet the needs and expectations of our clients , ensuring the continuity and consistency of service quality .
- Commit to working within a management environment through the establishment and periodic review of objectivesacross the Group’s companies.
- When setting objectives, we consider the context of the organization and its impact on the various stakeholders. Management identifies potential risks and opportunities and conducts annual reviews of the commitments made in terms of Quality and Environmental Management.
- We are committed to, to continuously preventing and reducing the environmental impact of our activities and services contributing to the protection of the environment by:
- Controlling electricity and water consumption .
- Promoting the efficient use of natural resources and minimizing waste generation by encouraging recycling, recovery, and reuse.
- Avoiding the printing of documents that are not strictly necessary.
- Reducing waste generation of any kind through responsible and safe management, giving priority to reuse and recycling.
The Management of ZEMSANIA GLOBAL GROUP recognizes that achieving these commitments requires the awareness and participation of all personnel.Therefore, this Quality and Environmental Management Policy is communicated to all employees and made available to all interested parties.
Barcelona, August 26, 2022
The Management of ZEMSANIA