Tu canal B2B atendido, from the request to technical support

THE PROBLEM IN THE SECTOR

Your distributor places orders via email, phone, and various websites, and your team spends the day manually collecting and verifying orders.

RETURN

Orders from the channel come in automatically, so your sales team can focus on selling—not typing.

HOW THE AGENT HANDLES IT

1. 1Process the order through the customer's channel.
2. 2Identify the reference number and the customer along with their status.
3. 3Check availability and delivery time.
4. 4It records it and integrates it into the manufacturer's ERP system.

THE PROBLEM IN THE SECTOR

Every question about compatibility or technical specifications ends up with your team, and the support channel doesn't always know how to resolve it on its own.

RETURN

Your channel resolves issues instantly, with fewer reference errors, and your technical team is no longer the bottleneck.

HOW THE AGENT HANDLES IT

1. 1Interpret the customer's inquiry.
2. 2Identify the vehicle or the app.
3. 3Determines compatibility and OEM/IAM equivalencies based on the catalog.
4. 4Submit the technical data sheet and order reference.

THE PROBLEM IN THE SECTOR

Mounting support, specifications, or issues depend on just a few people, and that creates a bottleneck.

RETURN

Your entire organization has the knowledge at its fingertips, and your engineering team can focus on what really needs it.

HOW THE AGENT HANDLES IT

1. 1Handle technical inquiries regarding the channel.
2. 2Refer to the manufacturer's documentation for the first line.
3. 3Report the incident.
4. 4Scale to engineering only what is necessary, with context.

THE PROBLEM IN THE SECTOR

New products, promotions, and product number changes aren't reaching each customer in the channel on time or with the right message.

RETURN

Every customer is notified in a timely manner, and your sales team receives pre-qualified leads.

HOW THE AGENT HANDLES IT

1. 1Identify the milestone: new product, campaign, or replacement of a flagship product.
2. 2Customize the message for each customer.
3. 3He posts it on his channel.
4. 4Rate the response for the sales representative.