Cada pedido y cada cita, atendidos a cualquier hora

THE PROBLEM IN THE SECTOR

Any inquiries that come in through channels other than the B2B portal (WhatsApp, email, chat, phone calls) are lost if the help desk is overwhelmed or closed. The customer will go to another distributor.

RETURN

24/7 customer service with no missed opportunities and a front desk freed up to focus on sales.

HOW THE AGENT HANDLES IT

1. 1Respond immediately through the customer's channel and identify their rate plan.
2. 2Identify the part and the vehicle (model, engine, VIN, or license plate) by checking the catalog.
3. 3Determines compatibility and suggests OEM/IAM alternatives.
4. 4Confirm inventory, price, and delivery time, and enter the order into the ERP system.

THE PROBLEM IN THE SECTOR

Scheduling appointments ties up phone lines and front-desk staff, appointments are missed outside of business hours, and no-shows disrupt the workshop's workload.

RETURN

Improved workshop utilization, fewer absences, and faster check-in.

HOW THE AGENT HANDLES IT

1. 1Receive the request via voice or chat and identify the vehicle and reason.
2. 2It suggests time slots based on the workshop's actual workload by service type.
3. 3Confirm or reschedule, and leave the appointment as it is in the system.
4. 4Send reminders and prepare the reception area for the advisor.

THE PROBLEM IN THE SECTOR

Inquiries about order status are the most common at a retailer. They tie up staff at the counter and the switchboard without generating sales.

RETURN

With repeated contact, the customer gradually gains confidence over time.

HOW THE AGENT HANDLES IT

1. 1Proactively report the status and deadline for each warehouse.
2. 2Respond via the channel the customer uses, whether it's voice, chat, or WhatsApp.
3. 3It detects delivery issues and reports them to the next step.
4. 4Escalate to the help desk only those issues that require human judgment.

THE PROBLEM IN THE SECTOR

Checking inventory means jumping between screens, branches, and suppliers. Every minute lost is a sale that falls through.

RETURN

Immediate response at the counter, more conversions, and fewer lost sales.

HOW THE AGENT HANDLES IT

1. 1Check real-time inventory at your own warehouses, across your network, and with suppliers.
2. 2It suggests OEM/IAM alternatives if the part number is unavailable.
3. 3Get delivery times and costs by warehouse without leaving the chat.
4. 4Save the reservation or the current order within the ERP system.